Qingdao KXD Steel Structure Co.,Ltd has been an industry leader for
prefabricated steel building with preeminence in custom designs and
fabrication capabilities.With more than 30-year-limted warranty in
steel building manufacturing and design,KXD's products have been
exported to more than 80 countries with good quality and customer
service.
Compared with the traditional concrete structure building system,
the light steel structure projects have a series of advantages,
such as large span, low demands of base structure, strong seismic
and wind resistance, beautiful appearance, shorter construction
cycle, strong corrosion resistance, non-polluted, low maintenance
costs and so on. Therefore it is more and more popular with the
customers. It is mainly used for large-span structures, workshops,
warehouses, office buildings, large supermarkets, logistics
warehouses, showrooms, hanger, etc.
The packing method for main steel frame use steel pallet, This
method packing can better protect the steel frame, and alos the
loading and unloading will be fast and convenient since it could be
taken as a whole.(see attached photo). The best advantage can save
the quantity of shipping contaier, so it will save the cost of
ocean freight, save unlading time and cost.
Upon customer request, we could send our engineer to guide the
installation, or a small team to install at the same time, teaching
local workers to install, or enough workers to install all the
goods by ourselves. It depends on whether the cost is economic.
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First:erection guidance and commissioning
1. after the delivery of the steel structure warehouse, provide
professional installation team or detailed and clear installation
guide manual to assist the customer in the correct installation.
2. if the customer has problems in the process of
self-installation, our technical personnel will respond to the
consultation within 24 hours and conduct remote guidance through
telephone and video to ensure the smooth installation work.
3. for large-scale or complex steel structure warehouse
installation projects, technical personnel can be sent to the site
for on-site guidance and supervision, ensure that the installation
quality conforms to the standards, and timely detect and solve the
problems in the installation process.
Second:Quality assurance and maintenance services
1. define the quality guarantee period of steel structure
warehouse. In general, the quality guarantee period of the main
structure can be set for 20 years.
2. establish a quick response mechanism. After the customer
discovers the quality problem and notifies us, we will get in touch
with the customer within 24 hours, understand the problem in
detail, and formulate the maintenance plan within 3-5 working days.
3. maintenance personnel have professional steel structure
maintenance skills and rich experience, equipped with complete
maintenance tools and materials, ensure the maintenance work is
efficient and high-quality, and minimize the impact on the normal
use of the warehouse.
Third:regular follow-up visits and maintenance suggestions
1. make regular return visits within six months after the delivery
of the steel structure warehouse, understand the experience and
problems encountered by customers in the process of use, and
actively ask whether the structure is abnormal, such as shaking,
abnormal noise, corrosion, etc.
2. according to the return visit situation, it provides targeted
maintenance Suggestions for customers, including regular inspection
of the connecting parts of steel structure, maintenance of
corrosion protection coating, inspection and replacement of
vulnerable parts, etc., so as to help customers extend the service
life of the warehouse and ensure its safety and stability.
3. provide customers with a detailed maintenance manual covering
daily maintenance points, regular inspection projects, maintenance
cycles and emergency treatment measures under special
circumstances, and guide customers to maintain their own
maintenance.
Fourth:Customer training and technical support
1. provide free training services for warehouse managers and
operators of customers, The content includes the safe use
specification of steel structure warehouse, equipment operation
process (such as equipment lifting, ventilation equipment, etc.),
structural characteristics and matters needing attention, etc., to
ensure that customers can use the warehouse correctly and safely.
2. regularly hold technical exchange activities or online seminars
to introduce the latest technology development, industry dynamics
and our new products and services in the field of steel structure
warehouse, so as to promote long-term technical cooperation and
exchange with customers.
Fifth:customer feedback and continuous improvement
1. attach importance to customer feedback, establish a perfect
customer feedback collection mechanism, and collect customers'
opinions and Suggestions on product quality, after-sales service
quality, usage experience and other aspects through questionnaire
survey, customer visit and after-sales service evaluation.
2. carefully analyze and evaluate the problems and Suggestions of
customer feedback, timely formulate improvement measures, and
feedback the improvement results to customers, so that customers
can feel our attention to them and the sincerity of continuous
optimization of products and services.
If you are interested in our poducts,please contact with us.
